Typically situated at a reception desk near the property’s entrance, a residential concierge welcomes residents and guests, passes on messages, imparts local knowledge, organises taxis, and is generally on hand to provide personalised services to building users.

We will detail some of a residential concierge’s core functions and responsibilities below. In the tabbed section on this page, you can find information on what makes Fantastic Facilities residential concierge service so different. We have also provided a detailed comparison between our different residential concierge service levels further down the page if you want to dig into each package’s specifics. Still, we can also prepare a bespoke quote should you have any requirements or desires that are not listed.

Welcome residents and visitors

Residential concierges are deployed in luxury residential apartment blocks, retirement and senior living complexes, and assisted living premises. A core feature of a residential concierge is warmly greeting the building’s residents and visitors as they come and go. Learning residents’ names helps provide a convivial atmosphere, making the building’s users and guests feel well-serviced and part of a wider community. Another perk of employing a residential concierge is that they will take personal messages for residents, passing them on in a pre-agreed fashion, whether as the resident next passes, or in a particular form of message, be it phone, email, text message, or in person.

Transport, services, and appointments

A residential concierge is essentially a personal assistant shared between the site’s residents, and we have a range of service levels so you can choose the level of assistance your residential concierge provides the building’s residents. Typical duties of a concierge include making reservations for meals, booking tickets, arranging transportation, or ordering and receiving takeaway or grocery orders.