Fantastic Facilities Management understands that people are key to our business. It’s all very well having market-leading technology, but it’s our unrivalled level of service and attention to detail that keeps our many satisfied clients coming back.
Technology is fantastic, and allows companies to make significant savings on security costs compared to manned alternatives but, as everyone knows, technology is only great when it works.
Our service and support teams excel at keeping in regular contact with our clients, remotely checking systems and undertaking site visits to ensure the desired level of coverage is maintained, and generally providing a level of service that we believe you simply won’t find elsewhere.
Just as our numerous accreditations speak to the quality of service that Fantastic Facilities Management delivers, the information detailed below is designed to illustrate just how seriously we take our staff’s wellbeing, welfare, training and, most importantly, the quality of service they deliver to you.
For each role we seek to fill, the relevant line manager will work with HR to compose a detailed job description.
A minimum of 2 face to face meetings is mandatory, with some candidates being required to create and deliver a presentation as part of a third interview round.
If suitable candidates are not identified within the first three weeks, both the job description, advert and salary are reviewed before another advert is placed.
The first three days of any new employee is comprised of e-learning and presentations which deliver information regarding:
- Company overview
- Relevant department information
- Health & safety
- Diversity & equality
- Our values
- Our commitment to customer service
- Our charitable initiatives
A bespoke 3-month integration plan is composed in conjunction with HR and the new employee’s department. This plan is designed to ensure the employee is provided with all the information required to get them up to speed and capable of delivering the level of service we expect from a Prime Secure member of staff.
Meetings are held each month to ensure both the employee and Prime Secure are happy with their progress and any areas where additional training or support are required are identified.
We carefully structure the first year of each new start, setting targets for training, qualifications and development. Monthly catch-ups are held to ensure deadlines are being met and providing additional support and training where required.
Our yearly appraisal is a comprehensive meeting designed to cover all areas of our employees’ needs, progression, wellbeing and more.
Nothing is off the table in this meeting. We don’t see our staff as just employees. First and foremost they are people, and we want them to feel happy, fulfilled, supported, and that they are in a career where they can always seek to improve and progress.